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CURRÍCULO Nº 379754
http://marlonleewatson.MiCVWeb.com
Curriculum Vitae con experiencia en Gerente NTTDATA, Gerente Dell Panamá, con los siguientes estudios: Licenciatura en Administración de Empresas Universidad del Istmo,
Curriculum Valorado en  estrellas
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| | | EXPERIENCIA |
Dell Panamá
(Sector: IT)
4/ 2011 - 6/ 2013 | | Tecnología - Helpdesk (Helpdesk - Tecnología) | | Technical Support Supervisor
• Maintains and improves accounts operations by monitoring system performance identifying and resolving problems preparing and completing action plans completing system audits and analyses managing system and process improvement and quality assurance programs.
• Accomplishes operation human resource objectives by recruiting, ing, orienting, training, assigning, coaching, counseling, and disciplining employees administering scheduling systems communicating job expectations planning, monitoring, appraising, and reviewing job contributions planning and reviewing compensation actions enforcing policies and procedures.
• Prepares operation performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains professional and technical knowledge by tracking emerging trends in the business operations management attending educational workshops reviewing professional publications establishing personal networks participating in professional societies.
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Dell Panamá
(Sector: IT)
4/ 2013 - 6/ 2016 | | Tecnología - Helpdesk (Gerente) | | Technical Support Manager I
• Determines account operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses defining user requirements establishing technical specifications, and production, productivity, quality, and customer-service standards contributing information and analysis to organizational strategic plans and reviews.
• Maintains and improves accounts operations by monitoring system performance identifying and resolving problems preparing and completing action plans completing system audits and analyses managing system and process improvement and quality assurance programs.
• Accomplishes operation human resource objectives by recruiting, ing, orienting, training, assigning, coaching, counseling, and disciplining employees administering scheduling systems communicating job expectations planning, monitoring, appraising, and reviewing job contributions planning and reviewing compensation actions enforcing policies and procedures.
• Prepares operation performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains professional and technical knowledge by tracking emerging trends in the business operations management attending educational workshops reviewing professional publications establishing personal networks participating in professional societies.
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NTTDATA
(Sector: Atención al cliente)
6/ 2016 - 10/ 2018 Panamá (Panamá) | | Tecnología - Helpdesk (Gerente) | | Helpdesk Senior Manager
• Determines account operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses defining user requirements establishing technical specifications, and production, productivity, quality, and customer-service standards contributing information and analysis to organizational strategic plans and reviews.
• Maintains and improves accounts operations by monitoring system performance identifying and resolving problems preparing and completing action plans completing system audits and analyses managing system and process improvement and quality assurance programs.
• Accomplishes operation human resource objectives by recruiting, ing, orienting, training, assigning, coaching, counseling, and disciplining employees administering scheduling systems communicating job expectations planning, monitoring, appraising, and reviewing job contributions planning and reviewing compensation actions enforcing policies and procedures.
• Prepares operation performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains professional and technical knowledge by tracking emerging trends in the business operations management attending educational workshops reviewing professional publications establishing personal networks participating in professional societies.
• Prepare headcount projections based on attrition and align those with the actual cost model and determine if the incoming volumes can be managed with the actual staff.
• Weekly meetings with the external customer account , Customer Delivery Executives, Customer Executives and the Service Management team to review performance and establish corrective actions if needed and strategic continuous improvements plans
| | | | | | | IDIOMAS | | Inglés Nivel Avanzado | Learned from from my parents since they are native speakers.
| | Inglés Nivel Intermedio | | Título: English proficiency Level 4 | | Título obtenido en English Discoveries Universidad del Istmo | Enlace web:https://www.udelistmo.edu/content/alumno
| | | | INFORMÁTICA | | Servidores (websphere, Apache, …) Nivel Intermedio Certified as system expert in Windows Server 2003 operating system. | | Título: Microsoft Windows 2003 Certified Professional | | Título obtenido en New Horizon | Enlace web: https://newhorizons.com.pa/
| | Sistemas operativos (Windows, Mac, ..) Nivel Intermedio Certified as system expert in Windows XP operating system. | | Título: Microsoft Windows XP Certified Professional | | Título obtenido en New Horizon | Enlace web: https://newhorizons.com.pa/
| | Aplicaciones empresariales (SAP, Contawin, …) Nivel Principiante Certified expert of the different service desk layers and their function. | | Título: ITIL v3 Foundation | | Título obtenido en New Horizon | Enlace web: https://newhorizons.com.pa/
| | Aplicaciones empresariales (SAP, Contawin, …) Nivel Intermedio Certified as a process and continuos improvement expert. | | Título: Lean 6Sigma Yellow Belt Certified | | Título obtenido en Florida State University | Enlace web: https://panama.fsu.edu/
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| | | Disponibilidad | | ¿Estoy dispuesto a viajar? SI | | ¿Estoy dispuesto a trabajar en el extranjero? SI | | ¿Estoy dispuesto a trabajar fuera de mi zona? SI | | | | Objetivos Profesionales | | In my role as Operation Manager Customer Service and Tech Support teams , I have proven to be a reliable, professional and efficient manager. Given my responsibility to manage a 30 locally and overseas, but also be primarily responsible for business continuous improvements and performing important tasks in a high-pressure environment.
I have continually strived to improve the functionality of my workplace by developing and implementing processes and procedures. I was repeatedly commended for my ability to pinpoint areas for improvement and to execute successful solutions on efficiency problems, manage staff performance and appraisals, and establish a top-performing team.
The company that hires me would benefit from my superior skills in the following areas:
• More than 10 years’ experience managing teams locally and overseas
• Serving as a reliable and trusted assistant to several senior executives
• Strong experience managing processes, policies and procedures
• Super | | | | Cualidades | | Adaptable , Analítico/a , Comunicativo/a , Eficiente , Fiable , Honesto/a , Organizado/a , Responsable , Versátil | | | | Aficiones | | Cocinar, Literatura/Historia, Música Alternativa, Ordenadores/Internet | | | |
| | | Interés en las siguientes empresas:
BRINKS PANAMA Ver candidatura , | | |
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FOTO DE MARLONLEEWATSON:
Experiencia, Formación,Idiomas, Informática, Profesiones, Disponibilidad, Objetivos Profesionales, Cualidades, Aficiones,..
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