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CURRICULUM VITAE Nº 83994
Área Profesional: Tecnología - Analistas
http://sandranegreteortega.MiCVWeb.com | | | TÍTULO CURRICULUM VITAE | | Lic. Matemáticas Aplicadas y Computación. |
| DATOS PERSONALES | Alvaro Obregón CP: 01620 (Distrito Federal) México
Fecha Nacimiento: 6/6/1979 | | | |
| | | EXPERIENCIA |
SAP
(Sector: Otro no especificado)
10/ 2012 - México (México) | | Tecnología - Analistas | | Obtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniques via phone calls, e mails and ERMS Activities.
Engage with appropriate stakeholders to ensure critical situations are dealt with effectively and timely
Navigation of customers through SAP Support Portal.
Assist customers with issues relating to system access and software downloads
Identify opportunities to educate internal and external customers
Contacting SAP Customers proactively within given time frames to discuss current projects, future plans, customer satisfaction etc.
Manage escalated messages per CIM process and procedures
Attention and solution for incidents licenses issue SYSAM for LAO, USA and EMEA
Monitoring of Queue México for cases opened by Case express.
Project of Migration from Sybase customer to SAP cleaning status PMI to FMI.
Project Local LEAN Coordinator JAM group management, clarification of incoming suggestion, initial review of suitability, feedback of team members, contribute to ideas, discussions, maintain membership.
Project to do Matrix Product Information, versions that are EOL, What products/version are no longer distributable, product version accessible for download at SMP, product manager name .
| | | | | | | | | | | | | Disponibilidad | | ¿Estoy dispuesto a viajar? SI | | ¿Estoy dispuesto a trabajar en el extranjero? NO | | ¿Estoy dispuesto a trabajar fuera de mi zona? SI | | | | Cualidades | | Adaptable , Amable , Cariñoso/a , Colaborador , Comprometido/a , Decidido/a , Determinado/a , Entregado/a , Flexible , Honesto/a , Organizado/a , Perceptivo/a , Preciso/a , Productivo/a , Responsable , Sensible , Servicial , Sociable , Trabajador/a | | | | Aficiones | | Arte, Cantar/Tocar Instrumentos musicales, Cine/Películas, Música de Jazz/Blues, Teatro/Ballet, Viajar/Turismo, Yoga/Meditación | | | |
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CURRICULUM VITAE Nº 83994
Área Profesional: Tecnología - Analistas
http://sandranegreteortega.MiCVWeb.com | | | TÍTULO CURRICULUM VITAE | | Lic. Matemáticas Aplicadas y Computación. |
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